Account Manager – Retail Displays & Fixtures

Location: West Deptford, NJ

The role of the Account Manager is to service both internal customers, and external customers in productive and meaningful ways that build strong, long-lasting, positive 360° relationships that deliver measureable results to the overall corporate goals and objectives, including those of exceptional service, value and annual revenue growth.

RESPONSIBILITIES

• Diligently, and professionally employ both written and verbal communication with customers to further along projects or potential projects.
• Understanding that time is of the essence, respond to email / telephone inquiries from external / internal customers within 24 hours.
• As needed, be involved with customers including booking sales orders, researching / resolving problems, providing production and/or product knowledge and overseeing projects.
• Convey and employ the ability to read blue prints and perform take-offs for various customer fixture requirements.
• Work with Client Services when needed, on all aspects of sales orders – processing within 24 hours of receipt.
• Establish tracking of sales orders to ensure complete, timely shipping.
• Coordinate shipping of product, resolve freight discrepancies, process freight invoices (as needed).
• Manage, maintain and update customer information, inventory and invoicing within internal software. Provide custom reports when needed.
• Work with IT department to develop custom reports or website portal when needed.
• Work with Marketing department when needed to support Business Development Team.
• Support Business Development and Production Managers as needed.
• Support COO and CFO in various administrative duties when needed.
• Meet with clients as needed, including possible day travel to client headquarters or to retail store locations.

REQUIREMENTS

– Excellent professional communication skills including written and verbal formats.

– Ability to research and resolve client inquiries, complaints.

– Strong administrative and superior organizational skills.

– Excellent PC Skills to include MS Outlook, MS Office / Adobe PDF Editor

– Ability to handle multiple projects.

– Ability to make logical decision, prioritize workload, track multiple projects, manage multiple deadlines, for multiple customers

EDUCATION / EXPERIENCE

Bachelor of Science Degree; 2-5 years experience as an Account Manager or Project Leader in a fast paced environment.