Account Manager – Retail Displays & Fixtures

Location: West Deptford, NJ

The role of the Account Manager is to service both internal customers, and external customers in productive and meaningful ways that build strong, long-lasting, positive 360° relationships that deliver measureable results to the overall corporate goals and objectives, including those of exceptional service, value and annual revenue growth.


  • Diligently, and professionally employ both written and verbal communication with customers to further along projects or potential projects.
  • Understanding that time is of the essence, respond to email / telephone inquiries from external / internal customers within 24 hours.
  • As needed, be involved with customers including booking sales orders, researching / resolving problems, providing production and/or product knowledge and overseeing projects.
  • Convey and employ the ability to read blue prints and perform take-offs for various customer fixture requirements.
  • Work with Client Services when needed, on all aspects of sales orders – processing within 24 hours of receipt.
  • Establish tracking of sales orders to ensure complete, timely shipping.
  • Coordinate shipping of product, resolve freight discrepancies, process freight invoices (as needed).
  • Manage, maintain and update customer information, inventory and invoicing within internal software. Provide custom reports when needed.
  • Work with IT department to develop custom reports or website portal when needed.
  • Work with Marketing department when needed to support Business Development Team.
  • Support Business Development and Production Managers as needed.
  • Support COO and CFO in various administrative duties when needed.
  • Meet with clients as needed, including possible day travel to client headquarters or to retail store locations.



– Excellent professional communication skills including written and verbal formats.

– Ability to research and resolve client inquiries, complaints.

– Strong administrative and superior organizational skills.

– Excellent PC Skills to include MS Outlook, MS Office / Adobe PDF Editor

– Ability to handle multiple projects.

– Ability to make logical decision, prioritize workload, track multiple projects, manage multiple deadlines, for multiple customers



Bachelor of Science Degree; 2-5 years experience as an Account Manager or Project Leader in a fast paced environment.


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