Junior Account Manager – Tradeshows

Location: Las Vegas, NV

GENERAL JOB DESCRIPTION

• Communicate customer needs internally & follow up
• Production & job processing support
• Invoicing & payment follow up
• Maintain graphics & client owned inventory
• College experience preferred
• Excellent written, verbal and listening skills 

RESPONSIBILITIES

• Point of contact and follow up for client needs, internally and between Art Guild offices
• Work with clients and Art Guild team members to determine requirements for shows including:
  1. Workup booth pricing from approved annual price lists and update as required
  2. Draw booth layouts as required
  3. Gather graphic information to produce graphics
• Work with Account Executive / Manager, Project Manager and Production Manager to expedite projects and assist / back-up Production as needed
• Assist with bid proposals, designs, and estimates as required
• Invoice clients and make collection calls as required
• Maintain client correspondence files and post-show filing
• Learn about, manage and implement all portions of company modular metal extrusion system used for tradeshow booths or events
• Create work orders, open jobs, run job reports, and track job costs in system as required
• Input client orders into database and graphics spreadsheet as required and submit client documentation to production
• Prepare and update job tracking sheets and create client location show maps as needed
• Coordinate graphics for shows and maintain graphics inventory
• Coordinate client owned material for shows and maintain client owned inventory
• Prepare production folders as needed to include client correspondence, pull lists, setup drawings, and review / prepare processed folders for show floor
• Prepare supervisor binders and office kits as needed
• Coordinate show services, show travel arrangements, and assist with trailer spreadsheets
• Coordinate and oversee outside sub-contractors and suppliers as required
• Travel to show sites and provide show floor supervision as required
• Follow up and interact with clients during shows
• Provide administrative support and assistance for Art Guild’s facility to include maintaining office supplies, FedEx & UPS shipping coordination, petty cash, monthly accounting reports, etc.
• Other responsibilities as required

JOB REQUIREMENTS

• Some college preferred
• Excellent written, verbal and listening skills
• Strong organizational skills
• Great team player

Account Manager – Retail Displays & Fixtures

Location: West Deptford, NJ

The role of the Account Manager is to service both internal customers, and external customers in productive and meaningful ways that build strong, long-lasting, positive 360° relationships that deliver measurable results to the overall corporate goals and objectives, including those of exceptional service, value and annual revenue growth.

RESPONSIBILITIES

• Diligently, and professionally employ both written and verbal communication with customers to further along projects or potential projects.
• Understanding that time is of the essence, respond to email / telephone inquiries from external / internal customers within 24 hours.
• As needed, be involved with customers including booking sales orders, researching / resolving problems, providing production and/or product knowledge and overseeing projects.
• Convey and employ the ability to read blue prints and perform take-offs for various customer fixture requirements.
• Work with Client Services when needed, on all aspects of sales orders – processing within 24 hours of receipt.
• Establish tracking of sales orders to ensure complete, timely shipping.
• Coordinate shipping of product, resolve freight discrepancies, process freight invoices (as needed).
• Manage, maintain and update customer information, inventory and invoicing within internal software. Provide custom reports when needed.
• Work with IT department to develop custom reports or website portal when needed.
• Work with Marketing department when needed to support Business Development Team.
• Support Business Development and Production Managers as needed.
• Support COO and CFO in various administrative duties when needed.
• Meet with clients as needed, including possible day travel to client headquarters or to retail store locations.

REQUIREMENTS

– Excellent professional communication skills including written and verbal formats.

– Ability to research and resolve client inquiries, complaints.

– Strong administrative and superior organizational skills.

– Excellent PC Skills to include MS Outlook, MS Office / Adobe PDF Editor

– Ability to handle multiple projects.

– Ability to make logical decision, prioritize workload, track multiple projects, manage multiple deadlines, for multiple customers

EDUCATION / EXPERIENCE

Bachelor of Science Degree; 2-5 years experience as an Account Manager or Project Leader in a fast paced environment.